The RAD hotel Group was founded in 1999 with the purchase of Lochside House Hotel which was soon established as an award winning wedding venue. The addition of the Spa at Lochside, formerly a Hunting Lodge for the Marquis of Bute, created a wonderful destination hotel with further development eagerly anticipated.
The RAD Hotel Group consists of 5 hotels The Royal hotel – Cumnock, The Hetland Hall Hotel – Carrutherstown, The Carlton Hotel – Prestwick, The Radstone Hotel – Lanarkshire and The Lochside House Hotel and Spa – Near New Cumnock Ayrshire each unique with their own personal appeal and attraction and all part of the wheel which drives RAD forward.
The owners, Robert and Vivien Kyle, have a genuine passion to make their service, dining and accommodation the very best it can be. Their attention to detail, quality of interiors throughout their venues and determination to exceed the expectations of their customers experience sets them apart from other hoteliers.
RAD’s Mission Statement
RADs mission, as an independently run business, is to maintain a constant vision and stay true to core values whilst providing guests with a first class service.
R – Rewarding Customers for their Loyalty
A – Attention to Detail / Aiming to Exceed Customers Expectations
D – Delivering Results Consistently
H – Helping the Local Community through Tourism and Employment
O – Operating with Integrity
T – Training Staff and Investing in their Potential
E – Evolving and Adapting to Suit our Customers needs
L – Leadership and Accountability
S – Strengthening our Partnerships and Customer Relations