welcome back
As we welcome you back to the new normal. One thing that hasn’t changed is our commitment to excellent experiences every time. This extends to our guests, teams and local community.
Due to the continually changing advice and guidelines given for COVID 19, we are consistently monitoring, reacting and evolving our hotel policies and procedures to ensure that we are doing everything we can to make your experience safe in accordance to all available Scottish government guidance at that time.
Some things have changed, and as we welcome you back, you will notice an enhanced cleaning regime and social distancing policy being adhered to in order to increase cleanliness and reduce covid19 transmission throughout our hotel, restaurant, bar, rooms and lodges.
The safety of our team and guests is our top priority and we will try to ensure that everyone in all areas of our hotel feels safe and comfortable whist enjoying a memorable hospitality experience.
public spaces
Upon arrive you will notice a hand sanitiser station for your use at the entrance, we have also installed these throughout the hotel to ensure that everyone is able to sanitise their hands when required.
The frequency of cleaning in our public areas including reception, lifts, door handles, public bathrooms and room keys has been increased. We are using a virucide disinfectant spray to fully disinfect.
We will have a dedicated team member solely focused on ensuring these high standards are maintained.
GUEST ROOMS/LODGES
Guest Rooms – In order to enhance our already rigorous cleaning process, additional viral disinfecting protocols have been implemented in our rooms. Our housekeeping members will use personal protective equipment, including gloves, face marks, aprons and foot coverings (where appropriate). We have also removed some decorative items including cushions, bed throws and magazines to reduce ‘high touch’ areas.
Within our rooms you will be provided with sanitising wipes for your own use.
Within our lodges you will also receive a welcome pack including additional cleaning products for your own use, a small sanitising station on entrance and a cleaning checklist signed by a member of our housekeeping team.
CHECK IN/GUEST ARRIVAL
Our check-in process has changed a little, this is in order to minimise contact. Before you stay, we will be in touch with ways in which we can make check-in/check-out as contactless as possible. Whilst you are checking in, we will check guests’ preferences regarding housekeeping services and breakfast timing.
our team
All our members of staff have had training in the latest protective measures. It is by taking care of our team members and following our new cleaning routines (to the standard required by Scottish Government guidelines) we will be ensuring the best possible health and safety for our guests.
Our training will continue in order to ensure that all new regimes are followed consistently and adhered to.
16 steps to safety
Across our 6 Rad Hotel Group Venues we are committed to delivering a clean and safe environment and have created a 16-step safety and hygiene protocol to ensure our hotels are clean and safe as possible, alllowing you to feel confident when you visit.
covid-19
keeping you safe whilst enjoying life
Ask us if you have any special requirements
restaurant FAQ’s
Our restaurant is now open. In order to comply with social distancing we have opened our Glen Caol Suite for use as a temporary restaurant.
Absolutely, and booking is advised. This is because we will be operating with limited capacity to ensure social distancing. Please note that we have a booking limit of 2 hours.
Yes, in order for us to ensure you are able to dine with us safely, advanced booking is required for food and drink.
For the time being, we have a maximum of 8 per table in accordance with Scottish Government Guidance. So that we can maintain social distancing we are unable to accommodate larger parties.
We have taken lots of precautions to reduce the risk of covid 19 transmission, please see above 16 steps to safety for full details.
Yes, we always have a host/manager on shift to help and guide you through the changes we have implemented in accordance with Scottish Government Guidance.
We will still have paper menus, we are currently working on a new system which will allow customers to pay at the table if you wish to reduce contact with your server. If possible, we ask that you use card and where possible use contactless.
Yes, we have extended all our vouchers that have expired whilst we were closed until 15th January 2021. Normal terms and conditions will apply.
LODGES FAQ’s
Our lodges are already open, and we are following the current guidance from the Scottish Government. This is subject to change so please keep an eye on our social media channels for updated.
We recognise that we need to be flexible at this time and are regularly updating out cancellation policy to accommodate those affected by these unprecedented times. Should government guidance take us back to a lockdown scenario you are able to move your lodge booking without losing you deposit paid.
We have taken lots of precautions to reduce the risk of covid 19 transmission, please see 16 steps above for full details.
Yes, our restaurant will be open for breakfast with a reduced menu. We will, as always be following government guidelines on hygiene regulations, including social distancing and occupancy, to ensure the safety of our team and guests.
We have made changes to the way in which you will check in to your lodge to reduce contact. Please enquire about this on booking, additionally you will be sent a full pre-stay email explaining everything you need to know and do.
Yes, we have. To encourage good hygiene practices, a dedicated member of staff will be ensuring regular sanitisation of all public areas, external entrances and reception areas that you may come in contact with when attending you booking at Lochside Lodges.
Yes, will be available to all guests and staff. Sanitising stations are at the entrance to reception and set up within the entrance area of your Lodges. You will also receive a welcome pack which will include sanitising wipes, sanitiser for your hands and cleaning products.
This will depend on the government guidance at the moment our restaurants will be open. The spa at Lochside has a provisional opening date of 1st of August. This is all still subject to change by the Scottish Government.
ROOMS AND ACCOMMODATION FAQ’S
The current guidance from the Scottish Government is that for indoor hospitality is able to re-open July 15th. This is subject to change so please keep an eye on our social media channels for updated.
We recognise that we need to be flexible at this time and are regularly updating our cancellation policy to accommodate those affected by these unprecedented times. We intend to ensure that all our guests are comfortable and happy. For group bookings please email groupsales@radhotelgroup.com
We have taken lots of precautions to reduce the risk of covid 19 transmission, please see above for full details.
Yes, our restaurant will be open for breakfast with a reduced menu. We will, as always be following government guidelines on hygiene regulations, including social distancing and occupancy, to ensure the safety of our team and guests.
This will depend on the government guidance at the moment our restaurants will be open. The spa at Lochside has now opened for treatments, with out thermal suite facilities still closed. This is all still subject to change by the Scottish Government.
SPA AT LOCHSIDE FAQ'S
The Spa at Lochside is now open and available for bookings.
We recognise that we need to be flexible at this time and are regularly updating our cancellation policy to accommodate those affected by these unprecedented times. We intend to ensure that all our guests are comfortable and happy.
We have taken lots of precautions to reduce the risk of covid 19 transmission all of which meet current government guidance and include:
- on arrival we carry out a health screening to all our spa guests.
- we require all guests visiting the spa to wash and sanitise hands.
- we practise and promote physical distancing
- our staff wear masks and we ask that our guests do too, if they can
- we sterilise our equipment and use disposable tools where applicable
- we change our bedding, sanitise and disinfect high touch points in the treatment rooms after each guest
- we deep clean, disinfect and sanitise the premises overnight. We frequently repeat this process throughout the day on high touch points.
This will depend on the government guidance. At the moment our restaurants, bedrooms and treatments rooms will be open. The spa at Lochside has now opened for treatments, with our thermal suite facilities still closed due to government guidelines. This is all still subject to change by the Scottish Government so please keep in touch for the latest news on what facilities will be open.
If you are a hotel guest we ask that you come to the spa in your robe and slippers ready for your treatments. If you are a day guest we are operating a one household in one household out policy for our changing rooms.
You'll be asked to wear a face mask, so please bring one with you. Also, please bring as little as possible to your appointment at the spa. We ask that you leave your coats and belongings in your car or bedroom. If you are checking into a room after your treatments we ask that you come to the spa without any luggage as we won’t be able to store this.
Please arrive 15 min prior to your appointment time.
If you have had a voucher which you were unable to use due to Covid 19, please be assured that we have extended these by 6 months until the 22nd of January 2021 so that you don’t miss out.
For the time being, we are encouraging guests to dine upstairs in the restaurant
At the moment and hopefully not for too long, we are operating with a reduced treatment menu. This is in line with government guidelines. Please see our spa brochure for more info.