Duty Manager

Brig o’ Doon House Hotel

Full-Time (45 Hours)

We are looking for a Duty Manager to join our team at Brig o’ Doon House Hotel. In this role, you will support the smooth day-to-day operation of the hotel, ensuring exceptional service for both guests and colleagues. You will work across all departments, providing leadership and support wherever needed to maintain high standards throughout the hotel.

Part of the award-winning, family-owned RAD Hotel Group, the Brig o’ Doon House Hotel is an iconic hotel and prestigious wedding and events venue in the heart of Ayrshire. This is a fantastic opportunity to contribute to a thriving, family-valued business that prioritises both guest and employee satisfaction

Responsibilities

• Oversee the day-to-day operations of the hotel, ensuring all departments are running efficiently and to the highest standards
• Act as the primary guest contact, handling inquiries and resolving issues with professionalism
• Lead and support the team on shift, fostering clear communication and high performance
• Maintain hotel standards through regular checks on cleanliness, presentation, and service
• Manage financial duties including cash handling and basic reporting.
• Ensure compliance with all licensing, health & safety, and hotel policies

What you’ll need:

• Proven experience in a supervisory or management role within a hotel or F&B environment, with conference and banqueting experience preferred
• Exceptional customer service skills with a genuine desire to exceed guest expectations
• A keen eye for detail and strong organisational skills
• The ability to multitask, problem-solve effectively, and make informed decisions under pressure
• Excellent communication skills, both verbal and written, with the ability to build rapport with guests, colleagues, and management
• A positive attitude, professional appearance, and a diplomatic approach

What we’ll offer you?

• 4-weekly tips
• Career progression opportunities
• Training and development
• Uniform provided
• Discount across all 9 RAD Hotel Group venues
• Birthday Incentive
• Length of Service Incentive

If you are a dedicated and passionate individual who thrives in a fast-paced, luxury environment, and you are ready to make a significant contribution to the success of Brig o’ Doon House Hotel, we would love to hear from you.