Operations Manager

Fairfield House Hotel

Rate of Pay – Dependant on experience

We’re looking for an Operations Manager to ensure the effective operation of Fairfield House Hotel by delivering exceptional customer service and leadership to all colleagues and guests respectively.

Reporting to the Director of Operations, as our Operations Manager, you will have a hands on approach and lead from the front. You will responsible for rota’s and labour costs, as well as ensuring we are hitting GP’s in liqour. You will be responsible for the hotel management team and ensure they lead and develop all employees. As well as this you will monitor and manage customer feedback and ensure the highest levels of customer service are delivered across all departments.

The RAD Hotel Group are a multi-award winning, family owned group of hotels in the West of Scotland. At present, the group boasts The Lochside House Hotel Lodges & Spa (New Cumnock), The Royal Hotel (Cumnock), The Carlton Hotel (Prestwick), The Radstone Hotel (Larkhall), Hetland Hall Hotel (Dumfries), Dalmeny Park Hotel (Barrhead) and Brig o’Doon House Hotel (Ayr), Fairfield House Hotel (Ayr) and most recently Seamill Hydro Hotel & Resort (West Kilbride). Renowned for providing an exceptional customer experience regardless the purpose of a visit we are looking to expand our team due to continued growth.

What you’ll need.

• Previous experience of managing in hotel or similar quality of venue
• Excellent communications skills written and verbal
• Self-motivated and able to motivate a team
• Strong customer service skills
• Demonstrate a track record of managing a successful operation in the hospitality sector

What we’ll offer you?

• A competitive rate of pay which is negotiable depending on experience
• 4 Weekly tips
• Discount across all RAD Hotel Group venues
• Staff Uniform or Allowance
• On-site parking
• Training and development opportunities
• Career Progression
• Birthday Incentive
• Length of Service Incentive
• Leisure Club access