Receptionist

Lochside House Hotel

24 Hours (Plus Holiday Cover)

We’re looking for a Receptionist at Lochside House Hotel. The Receptionist is the first point of contact for guests arriving to the hotel so ensuring they receive a a warm welcome is key. You will also be tasked with checking guests in and out, using our booking system effectively, up-selling and answering any guest enqueries face to face or over the phone.

The RAD Hotel Group are a multi-award winning, family owned group of hotels in the West of Scotland. Renowned for providing an exceptional customer experience regardless the purpose of a visit we are looking to expand our team due to continued growth.

Responsibilities

• Greet and assist visitors at the front desk, ensuring a welcoming environment
• Manage incoming calls with professionalism and excellent phone etiquette
• Manage bookings, check-ins and check-outs efficiently
• Provide exceptional customer service, addressing enquiries and resolving issues promptly
• Ensure front-of-house procedures run smoothly, including payment processing, reporting and daily banking
• Maintain a tidy and organised reception area to enhance the overall guest experience

What you’ll need:

• Experience in reception or other customer service roles
• Excellent communications skills, both oral and written
• A strong customer service ethos with keen eye for detail
• Professionally presented
• Strong I.T. skills
• Drivers Licence preferred

What we’ll offer you?

• 4-weekly tips
• Opportunity to join a successful team in a stunning venue
• Discount across all 9 RAD Hotel Group venues
• Career progression and training opportunities
• Staff meal on shift
• Length of Service Incentives
• Birthday Incentives